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Customer Service:

Post & Packing:
 
We aim to dispatch all in stock items the same day if ordered before midday with an aim to deliver the items within 3 working days.
All items are packaged to ensure safe delivery to you and we use recycled materials where possible.
Medium/Large Items are sent via a National courier on a 3 working day service.
Smaller items depending on weight and size are either sent via courier or by Royal mail.
PLEASE NOTE: If you are not home when delivery is attempted the courier will attempt delivery 2 more times before returning the package to us.  Should the package be returned to us, it would be your responsibility to pay redelivery charges.
Delivery within England & Wales is FREE of Charge however due to increased costings beyond our control we have to charge for deliveries to certain postcodes in  Scotland & Off shore Islands.  This is beyond our control.
Upon dispatch you will be sent an email to confirm your orders dispatch along with a tracking number for the consignment.  If you provided a mobile phone number at the checkout you will also receive a SMS notification along with your tracking number.
Delivery Time Scales & Additional Charges:
We aim to dispatch all stock items the very same day if ordered before Midday.  Depending on the postal code for the delivery it can vary in the delivery times.
England & Wales:
Delivery Type: Delivery Time Scale: Delivery Charge:
 Standard Delivery Within 3-4 Working Days  Free
 Next Day (Order before 10am) Next Day if ordered before 10am £5.00

Please Note: If you require next day delivery your order must be placed over the phone.
Scotland & Offshore Islands:
Due to the complexity of the Zones set up for Scotland delivery time scales can vary and reccomend you check the price for your postcode by adding your items to shopping cart and going to the checkout screen where it will calculate the shipping cost.
Returns & Replacements:

We will always ensure that our goods are securely packaged before being transported to the customer.

We will  replace (for free) any item found defective or damaged upon delivery. Please note that it is your responsibility to check the goods before accepting them from the courier company.

You must contact us within 24 hours to inform us that there is a problem so we can can claim against the couriers insurance.

We cannot accept return of products which are damaged after delivery.

After the fourteen days cooling off period has elapsed. We have the right to refuse the return without good reason. Please contact us to discuss the situation with us and we will make a decision accordingly. We will make a deduction from any refund to cover the cost of collection.

If you the customer orders an incorrect item we will replace it with another item of your choice however you will be responsible for the cost of returning the item to us. The item must be returned in the exact packaging as it was delivered in. This excludes custom made or special ordered items.  Any returned items are subject to a restocking fee. and will go inline with the manufacturers restocking fees.

Ordering:

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Payment, Pricing & Promotions:
 
While we try to be as accurate and correct as possible with our pricing, unfortunately sometimes pricing errors can happen.  Should a product be incorrectly priced we have the right to cancel any order placed and refund any monies paid for the product.
Viewing Orders:
 
If you registered at the check out you will be able to log into your account and view existing orders and their progress.
Updating Account Information:
 
If you registered your details on our site you will able to log in and update your account information as you wish.  Please note that by updating your details will not reflect on to any orders already being processed.  should you need to change any information please contact our customer care team on 01348 872655.